Professional telecommunication solutions in business-critical areas are our core competence. Our spectrum ranges from classic telephony solutions to public address systems and control centres to dispatcher systems in emergency call centres.
For this purpose, we have created modular communication platforms and, with our experienced and competent team, ensure that our communication solutions meet the highest customer requirements.
With our fixed network and Voice-Over-IP telephony offer, we provide end customers, companies and public administration. We combine high call quality, innovative technical solutions, transparent billing and globally available services. We not only “speak” telecommunications, we also live it:
As Austria’s first private VoIP-SS7 operator, we have already proven that as a telecommunications pioneer we deal with new technologies at an early stage in order to build up expertise in them and thus develop competitive and resilient telecommunications solutions.
By merging traditional telephony with Voice-over-IP solutions and operating our own SS7 and SIP servers, we enable the greatest possible flexibility in the development of highly available communication solutions.
This applies to our business customer solutions and our solutions for administration, as well as to our end customer solutions under our “talk2u” brand.
In emergency call centres it is important that calls can be answered quickly by a member of staff. This is done by means of our visual dispatcher system, on which all incoming emergency calls are clearly displayed so that they can be accepted or assigned immediately.
This requires not only great reliability of the system, but also high demands on scalability and fail-safety. IT-Technology’s dispatcher solutions support you in ensuring that even in times of high call volume, every call is answered and processed in a timely manner.
The possibilities of call logging offer real-time statistics on the efficiency of call management on the level of meta-data as well as logging of content in those areas in which the legal or regulatory provisions, such as telephone banking services, stipulate this.
Call centre solutions are characterised by efficient call management with optimal line and staff utilisation. With the infinitely and dynamically scalable call management system, you can react to peak loads at any time and also balance calls with your other call centre locations.
Short waiting times for callers are ensured by a sophisticated round-robin system, which immediately assigns an incoming call to the next free call centre workstation or can also send individualised text-before-message messages to specific target groups.
Real-time call statistics give you immediate feedback on the current workload and performance. If required by law for your industry, all calls can also be logged in terms of content in addition to the meta-data level.
Your professional corporate image is ensured by individually designable and highly professionally produced text-before-message audio feeds.
If you operate your call centre as a service for different customers, you can play back the respective acoustic corporate identity for each customer.
We are happy to implement the IT-Technology call centre solutions for you redundantly and thus with the highest degree of fail-safety. In this way, we support you in ensuring that your 24-hour call centre remains available around the clock. Especially in the telephone order-taking business, every minute of downtime means a measurable loss of turnover: Highest availability is therefore not only desired, but necessary.
In the field of public address systems for public places as well as, for example, bus stops of public transport companies, there is more to it than just announcements at bus stops. Public address systems ensure that, for example, in an emergency, a large number of people on the street or in public places can be informed acoustically. In this way, information, warnings or even instructions can be communicated immediately and directly.
With our decades of experience (for example, in public address systems for the underground network in New York), we have already proven that we are one of the first choice for highly available and reliable communication solutions for daily use.
The professional handling of difficult environmental factors such as changeable weather conditions, as well as high demands on easily understandable speech quality, are our speciality.
We have become accustomed to placing our order acoustically at a call station in the drive-in. We also appreciate intercoms in the parking garage in case the entry or exit by car does not work as smoothly as expected. Even in ticket machines, human assistance is now just a push of a button away.
Intercom stations must be reliably available and able to transmit speech clearly and understandably in both directions. The microphone unit itself is also designed to be particularly robust – tailored to your wishes and requirements – in your corporate design or for particularly challenging environmental conditions such as heat, dust or high humidity.
With our call stations, it is possible to contact a control centre immediately and without long preparations. Intercom stations can be “one-button” solutions, where pressing the red button immediately establishes a fixed connection. However, we also support requirements where an interface can be used to choose between several control centres for different requirements.
Due to the SIP compatibility of our solutions, we can also realise complex call circuits with redundant or distant control centres for a high-quality, stable and secure call connection.
Depending on the environmental conditions or order requirements, our call stations are also available for use in industrial areas (with large temperature fluctuations), in vandal-proof versions or in elegant design versions. Of course, we also support production with Braille inscriptions on request.