Security control centres & control desks

The better you can maintain an overview in a situation and have access to relevant information at the same time, the better decisions can be made and the faster action can be taken. Put simply, this is the objective of security control centres and control rooms, in which all information converges at a central point and in which – especially when situations involve life or death – the right conclusions have to be drawn as quickly as possible and essential measures have to be initiated immediately.

Usability, reliability and scalability are key concepts in the design of a security centre. The main requirements include not only the real-time availability of data and the interoperability of different systems, but also effective communication via different interfaces. All events should not only be clearly visible and assessable – according to their priority – for the staff in the control centre, but it should also be possible to log them in such a way that even in the context of an “after-action review” a comparison of the data available at the time of the event, as well as the decisions made as a result, can be analysed, reconstructed and used as a basis for optimisations in the handling of future events.

Prisons

Our inmate communication system enables prisoners to contact their relatives, lawyers and counselling centres by telephone.
From the prison administration’s point of view, security aspects are important, so that, for example, no crimes can be planned and communicated from within a prison, but also to ensure the prisoners’ basic rights, such as undisturbed communication with their legal counsel.

A wide range of legal requirements must be met: Calls must be logged (via meta-data), calls must be recordable or listenable (except in exceptional cases clearly defined by law) and inmates receive information in their mother tongue at the beginning of a call.

In addition, they also receive information about existing call credits with every call.
Our highly available telecommunication infrastructure with excellent quality-of-service levels ensures that prison inmates can make their calls with very good call quality. In order to keep our infrastructure operational down to the last metre, the terminal equipment we use is appropriately robust and vandal-proof.

City-Security

Whereas cities used to disappear into quiet darkness before the introduction of electricity, in the pulsating metropolises around the world the description “the city that never sleeps” applies to more and more places. Nevertheless, or precisely because of this, city security terminals are an important facility for public safety and a sense of personal security. Strategically positioned and highly visible, they can be used to notify the right authorities or provide information quickly and in a targeted manner if the worst comes to the worst.

Disabled emergency call

Not only participation in society, but also legal requirements demand that fellow human beings with disabilities can reliably make an emergency call in an emergency situation.

We support this requirement with our emergency call system for disabled people including a voice connection to the nearest monitoring centre. The emergency call can be forwarded directly to the monitoring centre or – via IP SIP protocol – via the telephone network to any recipient to be defined.

Our systems are not only used in public disabled toilet facilities, but can also be used in doctors’ surgeries and private nursing rooms.

In this way, we help building owners to create a correspondingly complete communication infrastructure suitable for the disabled in accordance with the industry standards DIN 18040-1 (Germany) and ÖNORM 1600 B (Austria).
Your advantages of an emergency call system for disabled persons from IT-Technology:

1. guaranteed immediate and rapid signalling of the call for help, directly to an emergency call or monitoring centre.

2. help can be summoned at the touch of a button (along a defined rescue and notification chain). The unit is suitable for quiescent current monitored connection to inputs of the IP-SIP emergency call centre.

3. multiple pull-cord buttons with pull-cord and pull-cord bell for placing an emergency call, with cover plate made of V2A sheet steel (2mm) for robust operation. Mounting in a flush-mounted box is by means of four safety screws.